Airports are unique

commercial environments

They are home to a captive audience of millions of passengers that have at least an hour to spend within the airport’s upscale commercial areas.
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Duty Free & Travel Retail

Having passed ‘security’ while not yet being allowed to board their flight -normally busy- consumers finally have the time to physically experience brands & products. Feeling positively aroused about the upcoming journey and being surrounded by the airport’s pleasant shopping environment.
They see airports as an opportunity to touch, try and taste sought after items, and spend their time accordingly. Buying luxury items against ‘duty free’ prices and taking their purchases with them along their journey.

4

Travelers used the airport in 2016.

62

US dollar turnover was realized.

8.6

Annual turnover growth rate.

The future of

airports is not
what it used to be.

Customer journeys and customer expectations of commercial environments are changing. Current generations of airport passengers are avid users of digital shopping tools. They are buying, comparing and sharing online. They expect real-life shopping areas to be digitally enhanced, entertaining and full of surprises.

We help airports to adjust to these changes. Re-discovering the airport’s true strengths and commercial advantages in a world where on- and offline retail are rapidly converging.

What we can help you achieve

Digitally Enhanced Environments | Surprising Offering | New Revenue Streams

Digitally Enhanced
  • CRM / Loyalty Programs
  • Digital Payments
  • Navigation / Routing
  • Social Media Integration
  • Pre-Arrival Interaction
Full of Surprises
  • Pop-Up Stores
  • Unusual Services
  • Unusual Products
  • Commercial Entertainment
  • Digital Experiences
Entertaining
  • Sense of Place
  • Touching, Trying, Tasting
  • Brand Experiences
  • Educational Offerings
  • Gamification
Aircommerce
  • Digital Technology
  • Stunning Design
  • Innovative Business Models
  • New Revenue Streams
  • 10+ Years of Airport Experience

“69% of luxury shoppers want to physically see and touch a luxury item before they buy it.”

We create new business models around physically seeing & touching luxury items at airports. 

Discover how we can help you and your airport

We help airports to adjust to the changes in consumer behavior. Re-discovering the airport’s true strengths and commercial advantages in a world where consumers are buying more and more of their luxury items online for reasons of pricing and convenience. We blend the airport’s unique elements of physical presence & available time with digital tools and a surprising commercial offering.

Digital Tools

Blending the airport's unique elements of physical presence & available time with the digital conveniences of online shopping & -browsing.

Surprising Commercial Offering

Unusual products & -services, pop up stores, brand experiences offering passengers to touch, taste and try brands, etcetc.. Realized by our in-house creatives & design studio.

New Revenue Streams

Passengers and global brand attach value to non-traditional elements & -offerings in a rapidly digitizing airport landscape. We develop business models around them.